Your satisfaction matters to us. Learn about our return, exchange, and refund policy.
Shoe Labz gladly accepts returns due to a change of mind, provided the return request is made within 14 days of receiving the item. The item must be returned in its original packaging, unused, and in resalable condition.
For exchanges at Shoe Labz X Enzon Malabe outlet, present the purchase invoice at the exchange counter for a convenient process.
If you prefer to return via courier, follow these steps:
Return/exchange shipping costs are the customer’s responsibility, and they need to arrange their own shipping. For damaged or incorrect products, return/exchange shipping charges will be excluded. Once returns are received and accepted, refunds will be processed as store credit for a future purchase.
Notification of the completed refund will be sent via email. Shoe Labz will refund the value of the returned goods but will not refund any shipping charges paid.
Customers can cancel their orders without incurring a cancellation fee if they change their minds within 12 hours of placing the order.
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